1. All confirmed bookings must be paid in full before Upon expiry of deadline, the booking will be automatically cancelled without further notice.
2. In the event of cancellation of bookings after full payment made, the following cancellation policies apply: -

• 4 weeks or more to arrival date : 50% Refund of total value
• Less than 4 weeks : NO Refund

3. CANCELLATION / AMENDMENT made 4 weeks OR before the scheduled arrival will be charged RM150 per Cancellations made less than 4 weeks before the arrival date will have no refund. No amendment is allowed less than 4 weeks before departure.
4. NO REFUND will be made in whole or in part for any unused days, unused activities booked, unconsumed food and other add-ons like candle-light dinner or room decoration at the Resort resulting from late arrival or premature Confirmed guests who do not show up will be charged in full and no refund will be made for whatever reasons.
5. REVISION of rates subject to change without prior notice unless deposit is Covid 19 amended dates are subject to same or higher rates
6. Rates from external operators are not within our control and need to follow their rates at time of Example: Ferry price will be based on day of purchase
7. FERRY timeslot availability subject to first come first serve basis at time of purchase after full payment of Ferry ticket request 3 days before check in will not be entertained. Ferry ticket, once purchased and confirmed no cancellation / refund / amendment of date and time.

Room Surcharge Dates
RM30 per room per night:All Friday nights and all dates fall on 14 Jun to 16 July and 26 July to 31 Aug (Excluding Friday nights: 2 Apr, 4 & 11 June, 23 July and 17 Sept )
RM60 per room per night: All Saturday nights and all dates fall on 27 Mar to 4 Apr, 29 May to 13 June, 17 to 25 July, and 11 to 19 Sept

Public Holiday Surcharge Dates
RM30 per Adult, RM15 per Child: 1 Jan, 26 May, 8,9,29 & 30 Aug, 17, 18 Oct and 4 Nov
RM50 per Adult, RM25 per Child: 13 Feb, 2 Apr, 1 May, 14 May, 6 June, 19 July and 16 Sep

• 2 nights accommodation at Paya Beach Spa & Dive Resort
• 2 Malaysian Set/Buffet Breakfast & 1 Set BBQ Mixed Platter Dinner
• Paya Classic Massage, 1 Hour
• Complimentary Yoga by the Sea (7am) and Rainforest & Mangrove Swamp Walk (3pm)
• Welcome Drink

• Two way ferry ticket from Mersing / Tg Gemok to Tioman at RM90/Adult, RM80/Child (2-11 y/o) and ferry before 8am to pay Rm10/pax extra ( subject to change without prior notice )
• Marine park conservancy fees payable in:-
• Mersing Jetty: Malaysian: RM5/Adult, RM2/Child; Non-Malaysian: RM30/Adult, RM15/Child
• Tg Gemok Jetty: RM5/Adult, RM2/Child; Non-Malaysian: RM30/Adult, RM15/Child

*Please note that: Foreigners and non-MyPR Tourism Tax of MYR10.00 per room per night exempted from 1st July 2020 to 30 June 2021. Tourism Tax will be imposed immediately once it is officially announced by Malaysia government